Primary Care at Neighborhood Health
Everyone at Neighborhood Health has a deep commitment to the health and wellbeing of our patients regardless of their background or circumstances. Our patients are at the reason that we do this work. We strive to provide care that aligns with our patients' goals and preferences.
We provide primary care for the whole family. Our model of care is both comprehensive and integrated and includes not only medical care but also behavioral health, dental care, medication assistance, labs, case management, and referral to community resources – all in one setting.
Health care costs are a burden for too many families. For low-income patients with high copays or deductibles or without insurance, we offer a discounted sliding fee scale. We accept Medicaid. And we help patients our obtain low cost medications and other resources.
We strive to be accessible to our patients. We have clinics in multiple neighborhoods across Northern Virginia. We offer our patients same day and next day appointments and as evening and weekend options at some locations. Our staff speak multiple languages. Our patients have access to an online patient portal and an after-hours advice line.
We strive to provide our patients with the highest quality primary care. Neighborhood Health has a highly qualified and dedicated team of health care professionals. We have consistently won awards for quality metrics including a National Quality Leader award for performing among the top 5% of health centers nationally.
Patient safety is a top priority at Neighborhood Health. We are accredited by the Joint Commission under its ambulatory care standards. We actively promote a culture of safety across the organization and work towards the highest patient safety standards.
Log into our patient portal to check your labs, request appointments, update your information on file, send a message to your health care team, and more!
Insurances & Payment
Neighborhood Health accepts most insurance plans including Medicaid and Medicare.
Sliding Fee Discount Scale: For patients who make less than 200% of the Federal Poverty Level (FPL), Neighborhood Health has a Sliding Fee Discount Scale. The Sliding Fee Discount Scale is for patients without health insurance and those with health insurance who have high copays and deductibles. Please call our office at 703-535-5568 for more information.
For a list of accepted insurances, click here. If you have any questions, please call our office.
Frequently Asked Questions
What medical services does Neighborhood Health offer?
Neighborhood Health offers primary medical care services including Family Medicine, Internal Medicine, Pediatrics, basic Gynecology as well as onsite laboratory services in most of our clinics. We provide regular physicals, well-child visits, urgent/sick visits, chronic disease management, women’s health, and preventive services such as vaccines and cancer screenings. We provide referrals for services that we do not offer including specialty care. We also offer medical care for patients with HIV. We do not offer obstetric services.
What dental services does Neighborhood Health offer?
We offer dental exams and screenings, X-rays, oral health education, sealants, fillings, extractions, pulpotomies, and stainless steel crowns for children. We do not perform root canals, bridges, implants, or crowns for adults.
What behavioral health services does Neighborhood Health offer?
We offer brief interventions and counseling sessions for both adults and children and medications in some cases. Cases that we are unable to manage are referred to a psychiatrist or the local community services boards. Please note that due to our integrated model of care our behavioral health services are reserved for patients who receive their primary medical care at Neighborhood Health.
Do you provide specialty care?
We do not offer specialty care at Neighborhood Health. If you need to see a specialist, our primary care provider will give you a referral. Our referral coordinators will work with you to facilitate an appointment with a specialist and ensure that your primary care provider gets the records.
Do you offer radiology tests?
We do not offer radiology tests (except for dental x-rays). We will provide you with an order to get radiology tests at a local facility.
What if I need other assistance?
We offer assistance with health insurance enrollment and referrals to social services.
My copays are deductibles are too high. Do you offer any assistance?
I do not have health insurance. Do you offer any assistance?
How does your eligibility process work?
Patients without insurance or who need discounts because of high co-pays and deductibles should first make an appointment with an eligibility specialist. Our eligibility specialists will verify household income. Patients need to renew eligibility annually or earlier if there is a change in income.
Do you have residency requirements?
Our focus is meeting the needs of our service area, which includes the City of Alexandria, Arlington County, Fairfax County, Fairfax City and Falls Church City. If you live outside our service area, there may be other health centers that are closer to you.
How do I make an appointment?
You can call our main number (703-535-5568) to make an appointment. In addition, existing Neighborhood Health patients can request an appointment using our patient portal, or online appointment request form, which is located in the “For Patients” section.
What if I have an after hours emergency?
In the event of an emergency, please seek care at a local emergency room. For existing Neighborhood Health patients we also have an after hour nurse advice line with a back up provider on call. Please note that this service is only for existing Neighborhood Health patients. It can be reached by calling our main number, 703-535-5568.
Do you have a patient portal?
Yes, we have a patient portal. Patients can check labs and other medical information, communicate with members of their care team, update information, and request appointments. There is also an iPhone application available to our patients.
Do your providers speak other languages?
Yes, many of our providers speak languages other than English. Please click here for more information. In addition, we have a phone interpreter service available for most languages
What insurances does Neighborhood Health accept?
We accept almost all major insurance including Medicare, Medicaid, and most private insurance plans. We accept all Medicaid plans. For a detailed list of insurance plans that we accept, please click here. If your insurance is not listed please call our office for more information.
Where are your clinics located?
We have multiple clinics in the City of Alexandria, Arlington County, and Fairfax County. Please click here for a map and list of our locations. Please note that different clinics may offer different services.
How We Make A Difference
“My provider is an excellent doctor. I could not find a better doctor to care for me than her, nor could I find someone that could care for my wellbeing like she does. I like everything about the clinic from the attention they give me to the follow up about my health. I love how kind the doctor is. Even though she has many patients, she knows all the patients and their medical histories. She is attentive to her patients’ health.”
“The staff was great. I needed an emergency appointment for my child and it was given right at the time that I wanted, the next day. The doctor explained everything well.”
“My provider is extremely competent, knowledgeable, caring, relatable, and professional. I also like the support staff. They are always very helpful, very calm, and make me feel like it is a safe, non-judgmental environment.”
“Everybody cares. They call you when there is an appointment. They send you messages and call you. When you go there, the staff is so nice, they help you with everything. They answer your questions. When you see the doctor, when you go to behavioral health, or go to the dentist, they are all very helpful.”
“My behavioral health provider actively tracks the progress of the patient. She tells you this is where we are, this is where we need to go, and this is what we have achieved thus far. I think this is exceptional. She doesn’t just have a discussion with you about your problems. She actually monitors where you are, what progress you made, and what progress you hope to make.”
“The provider has helped my son a lot with anxiety and the outbursts he has sometimes. I like the counselor; she is excellent. My son likes her too. She is really good with kids. She listens and provides ideas on how to manage their problems. It really has helped him. For us, it was perfect.”
“I liked the professionalism of the dental team here. They are most concerned about what will benefit the patients. I’ve been in the medical field for much of my life and their sense of what they can do to help you makes me go and tell more people about the services here.”
“The provider is awesome. She is excellent. I have been seeing her for years now. Regardless of my insurance, I will continue to come here.”
“Through the diabetes classes here I have learned more in a month than in my twenty five years with diabetes. My A1C has dropped by three points. The team here, my doctor, her medical assistant, nurse, and case manager have been wonderful. I love this clinic.”
“What I liked most about my last visit is that there was a social worker who helped me a lot with my bills. They help me a lot.”